Assistant Customer Service Manager
Home Based
We’re currently looking for an Assistant Customer Service Manager to provide exceptional customer service experiences to our internal and external customers, as a member of the Supply Chain team working full-time and on a permanent basis.
If you’re customer focused and thrive in a fast-paced environment, this is an exciting opportunity to develop your career with an award-winning organisation that supports farmers across the UK.
With ambitious investment plans, award-winning products and a commitment to sustainability, you’ll have the chance to join a forward-thinking, fast-growing company that is dedicated to securing a better future for our farmers, customers and staff.
With this in mind, we offer the opportunity to play a critical role in our Cheese Business Unit!
We’re committed to supporting your professional growth and offer a range of development prospects to help you thrive and achieve your upmost.
So, if you want to play a key part in our award-winning business, then apply today.
The Benefits
- Competitive salary
• Bonus
• 26 days’ holiday including public Bank Holidays
• Pension
The Role
- Ability to build strong relationships with our customers and respond to them in a timely and professional manner to a satisfactory conclusion
- Ensure internal stakeholders are kept appropriately informed of any customer developments as necessary
- Capture and process customer orders and contracts relating to cheese, cream, WPC80 and whey
- Manage export contracts and the associated documentation to ensure the supply chain runs smoothly
- Co-ordinate with customers and hauliers to arrange timely collection and delivery for products
- Process customer invoicing
- Manage customer queries and complaints in a timely and professional manner and to a satisfactory conclusion
- Supports the development of a continuous improvement culture by sharing examples of best practices and new ideas
- Provide Management Reporting Information as required
About You
You will need:
• Previous experience in a customer service position preferably in the food industry
- A proactive individual with the ability to plan effectively and prioritise work requirements, including during dynamic situations and tight timescales, whilst maintaining accuracy at all times
- Excellent written and verbal communications skills, alongside strong interpersonal skills
- Strong IT skills, including being fully proficient in Microsoft Office and ERP systems
- Bachelor’s degree, or equivalent, in a relevant discipline
We are a certified B Corp who welcome applications from everyone.
So, if you’re seeking your next challenge, please apply via email to: recruitment@firstmilk.co.uk
Want to apply for this role?
Email us at recruitment@firstmilk.co.uk to find out more.
